100% Money Back Guarantee: Returns are accepted so you can shop with complete peace of mind. Please inform us asap after delivery if unsatisfied. Packages must be returned within 14 business days from the date of delivery. Beyond 14 business days, returns will not be accepted.
Return procedure
Please contact us via email within 48 hours of delivery to make a return request. Ensure to state your reasons for the return and include pictures to support this. Once your email has been received, a customer advisor will review it and get back to you within 24 hours.
Once return address has been provided to you, please proceed to ship the wig back to us with 7 business days of initial delivery. Please note, buyer is responsible for the cost of shipping back to our factory, we would assist you with the process if needed.
We recommend using a reliable shipping courier, if possible, insure the package, as we would only be able refund items delivered to our factory. Additionally, please provide us with the tracking number so we can keep an eye of the package as it transits to us, we recommend the buyer do the same.
You will be informed as soon as we have received your return package. It will be inspected to ensure it meets our return conditions which are;
Wig is unused, undamaged, excess lace not cut off, no makeup or any other stains on lace, it has not been processed in any way such as dipped in hot water and in its original packaging with tags, cards and gift still intact.
If the wig meets our return conditions, it will be accepted and approved for refund. Refunds are processed into the original method of payment within 3-7 business days. Please contact us after 7 days if you have not received refund.
Wrong or Defective Product
In the event you receive a wrong order, example, you ordered a cornrow braid wig but you received a box braids wig, we will be responsible for the cost of shipping back to our factory. Although this rarely happens, in the case of a defect from us, please notify us, we would deal with the issue accordingly. It is important to note that occasional tiny pin toles on the excess lace of the wig is not regarded as a defect. This is because in order for us to braid the wig perfectly, we need to pin the excess lace down to the mannequin head to give us a nice round canvas to work on. These pins sometimes result in tiny holes on the excess lace at the front or back. The excess lace will be cut off before the wig is installed anyway, thus it does not affect the wig quality of the wig itself.
Exchange Procedure
If your return has been accepted and you would like to exchange the wig for a different one, you will be issued a store credit in which you can use to purchase the wig of your choice.