Shipping policy

We are a United Kingdom based company with a production factory based in West Africa where all wigs are handmade and processed for dispatch. The handcrafting process of braid wigs varies, usually within 15-20 business days for most wigs. Please see the delivery date stated on the product page of each wig, this will also be stated in the order confirmation email. After your order has been shipped out, you will receive an email containing the details of your order including tracking number. In the event of any delays with shipping, we will notify you promptly.

Shipping Method

Country

Cost

 Delivery

DHL Express

UK

Free

3-5 business days

DHL Express

USA/Canada

Free

4-6 business days

DHL Express

EU 

Free

4-6 business days

DHL Express

Australia

Free

5-7 business days

DHL Express

Rest of the World

Free

5-7 business days

Please note: Signature is required on delivery. Please ensure someone is available to sign for the package at the delivery address. In the event of missed delivery, where no one is available to receive package, please contact DHL to schedule a suitable delivery date.

Ready to ship: All wigs in this category ships within 48 hours of purchase.

Rush order: Some wigs are available for this service. If the “Rush Order Service” is ordered alongside a wig, we immediately place the order in priority and handcraft the wig within 5 business days.

Shipping address: We do not ship to P.O. Box address. Please ensure to carefully check your delivery address before placing an order. We will not be responsible if you did not receive your order because you provided an incorrect delivery address.

Custom Fees: These fees are charged by the country of delivery. Fees charged, if any, are usually based on the item ordered and total amount of order. Please note that custom fees are additional fees not included in the order and customers are responsible for paying these fees, which are usually charged at the time of delivery.

Returns and Exchanges: 100% Money Back Guarantee. Returns are accepted so you can shop with complete peace of mind. Please inform us asap after delivery if unsatisfied. Packages must be returned within 14 days from the date of delivery. Please read our full refund policy here

Customer service: We are happy to assist you with any questions you have. Please do not hesitate to contact us. You can reach us via onsite chat, WhatsApp, email or our social media platforms.

Email: hello@uniquebraidedwigs.com

WhatsApp: +447878933605

FaceBook & Instagram: @uniquebraidedwigs