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FAQs

Please read our FAQs page to find out more.

When will my order arrive?

The arrival of your order depends on the type of wig you’ve chosen.

  • Ready-to-Ship Wigs: These wigs are dispatched within 3 business days, and delivery typically takes 3-5 business days via our express shipping partners.

  • Custom-Made Wigs: These require time to be handcrafted to your specifications. Depending on the style, it may take 2-6 weeks for the wig to be made. Please check the exact processing time for your unit under Wig Specs. Once dispatched, delivery takes 3-5 business days.
What is your return policy?

Ready-to-Ship Wigs:

We offer a 100% Money Back Guarantee on ready-to-ship wigs. If you're not satisfied with your purchase, please notify us within 48 hours of delivery. The wig must be returned within 14 business days in its original condition (unworn, undamaged, with excess lace intact, and no stains or product applied). After inspecting the wig upon return to meet our conditions, a refund will be issued.

Custom-Made Wigs:

Since custom wigs are made to your exact specifications, all sales are final for custom orders. These are ineligible for returns or refunds.

If you have any questions, please contact us before placing your order to ensure you make an informed decision.

See more on our return policy

How do I order?

To place an order, simply browse our collection of braided wigs. Once you've selected your desired wig, choose your preferred options such as length, color, and style, then add the item to your cart.

Proceed to checkout where you'll enter your shipping details and payment method. If you'd like a specific customization, please include your preferences in the order notes or contact us for further assistance.

Can I track shipping?

Yes, you can track your order once it has been shipped. After your package has been dispatched, you will receive a confirmation email containing your tracking number and the courier service being used.

Simply use this tracking number to monitor your shipment's progress and estimated delivery date.

Any discounts available?

We occasionally offer special promotions and discounts on our products! To stay updated, sign up for our newsletter, follow us on social media, or keep an eye on our website for seasonal sales and exclusive offers. Don't miss out on the opportunity to save on your favorite braided wigs!

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