UniqueBraidedWigs® is based in the United Kingdom. Our main production facilities are located in West Africa, where our expert braiders skillfully craft each wig with meticulous care and attention. We handle worldwide shipping from both the UK and our West African branches, using trusted shipping partners such as DHL and FedEx to ensure your orders arrive safely and promptly.

Yes, we ship internationally! We have successfully delivered our braided wigs to various countries including Germany, Netherlands, France, South Africa, Australia,
Canada, New Zealand, the United States, and throughout the United Kingdom. No matter where you are, we ensure that your package will reach you reliably and efficiently.

Yes, you can track your order! Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. You can use this number to monitor the status of your package and stay updated on its delivery. If you have any issues or need further assistance with tracking, our customer service team is always ready to help.

Delivery timeline depends greatly on the type of wig you order and its processing times:

Ready-to-Ship Wigs

Processing Time: Ready-to-ship wigs are dispatched within 3 business days

Delivery Time: After dispatch, delivery typically takes 3-5 business days.

Custom-Made Wigs

Processing Time: Custom-made wigs require additional time for crafting. Please refer to the processing timeline indicated on each product page for an estimate of when your custom wig will be ready for dispatch.

Tracking and Delivery

Confirmation Email: Once your order is processed for dispatch, you will receive a confirmation email with your tracking number, courier service, and estimated delivery date.

Signature Requirement: A signature will be required upon delivery. To ensure you’re available to receive your package, track your shipment and arrange your schedule accordingly. Alternatively, you can contact DHL with your tracking number to arrange a suitable delivery date.

Processing time refers to the period it takes to prepare and complete your order before it is shipped. This includes tasks such as crafting, quality checks, and packaging. For instance:

Ready-to-Ship Wigs: Processing time is 3 business days

Custom-Made Wigs: Processing time varies based on the complexity of the style, ranging from 2-6 weeks.

Delivery time is the time it takes for your package to travel from our facility to your address once it has been shipped. This is dependent on the shipping method and your location. For example:

Ready-to-Ship Wigs: After dispatch, delivery usually takes 3-5 business days.

Custom-Made Wigs: After dispatch, delivery also takes 3-5 business days.

In summary, processing time is the preparation period before shipment, while delivery time is the transit period after your order has been dispatched.

If you miss the delivery of your package, here’s what you should do:

Check Delivery Instructions: Review any delivery notices left by the shipping carrier. They often include instructions on how to reschedule or pick up your package.

Contact the Carrier: Reach out to the shipping carrier using the contact details provided on the delivery notice or their website.
They can help you arrange redelivery or provide information on where you can pick up your package.

Contact Us: If you need further assistance or if you encounter issues with the carrier, please contact our customer service
team. We can help facilitate communication with the carrier and ensure that your order reaches you.

Please make sure to provide a valid
delivery address and be available during the delivery window to avoid any delays.

Custom fees, also known as import
duties or taxes, are charges imposed by your country's government on goods imported from abroad. These fees can vary based on the destination, the value of the items, and the country’s specific regulations.

When you order from UniqueBraidedWigs,
these fees are not included in the purchase price and are typically the responsibility of the recipient. The shipping carrier (such as DHL or FedEx) may collect these fees on behalf of the customs authorities before delivering your package.

For detailed information on potential customs fees for your country, you can check with your local customs office or visit their website.

Yes, you can return ready-to-ship wigs with our 100% Money Back Guarantee. To ensure a smooth return process, please follow these guidelines in our refund policy.

Custom-made wigs are created to your specific specifications, including style, lace material,
color, and length. Because these wigs are tailored uniquely for you, all sales of custom-made wigs are final and are not eligible for returns or refunds.

However, if there’s an issue with your custom wig that falls under an error in your order, please contact our customer service team. We are committed to resolving any issues and ensuring your satisfaction with your purchase. Please read our return policy for full details.

Below is the summary of our refund policy here, please read full policy here.

Ready-to-Ship Wigs:

Eligibility for Refund: If you are unsatisfied with a ready-to-ship wig, you are eligible for a refund

Notification Period: You must inform us of your intention to return the wig within 48 hours of delivery.

Return Window: The wig must be returned within 14 business days from the date of delivery.

Return Conditions: The wig must be in its original condition and packaging. Ensure it is unworn, undamaged, with excess lace still
intact, and free from makeup stains, product application, or washing.

Inspection: Upon receiving the returned wig, we will inspect it to ensure it meets our return conditions before issuing a refund. If the event where return conditions are not met we will contact you.

Custom-Made Wigs:

Final Sale: Custom-made wigs are not eligible for returns or refunds. These wigs are crafted to your specific requirements, including style, color, length, and lace material.

Pre-Order Assistance: Before placing a custom order, please check the detailed photos, videos, and information on product pages to help you make an informed decision. If you have any questions or need clarification, please contact us before finalizing your order.

Additional Information:

Refund Process: Refunds for eligible returns will be processed to the original payment method. The processing time may vary depending on your payment provider.

Our goal is to ensure you are satisfied with your purchase. If you have any concerns or need
further support, feel free to reach out to us.

We offer a variety of secure payment methods to ensure a smooth and convenient shopping experience. You can choose from:

Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

PayPal for quick and secure transactions.

Apple Pay and Google Pay for mobile and digital payments.

All transactions are encrypted and secure, ensuring your payment information is protected at all times. If you encounter any issues or need assistance with payment, our customer service team is available to help.

We offer two types of order processes: Ready-to-Ship and Custom-Made orders.

Ready-to-Ship Wigs:

These popular wigs are handcrafted in batches to reduce processing time and ensure faster delivery. Each unit is made with the same care and attention as custom orders, guaranteeing quality without the wait. The wigs are available exactly as shown on the product page, with detailed specifications provided for length, color, and style.

Dispatch Time: Ready-to-Ship wigs are dispatched within 3 business days.

Delivery Time: Delivery takes 3-5 business days, with 95% of packages arriving within this timeframe via our trusted shipping
partners, DHL Express or FedEx. 

Custom-Made Wigs:

Custom wigs are handcrafted to your exact specifications, allowing you to choose your desired length, color, and style. We can even create a wig based on a style you provide. Due to the intricate nature of custom wigs, production times vary depending on the style.

Micro Braids and Twists: These styles take the longest, typically requiring 4-6 weeks to complete.

Other Styles: Most other styles are finished within 2-3 weeks.

Delivery Time: Once completed, custom orders are dispatched and delivered within 3-5 business days.

You can find the estimated delivery time for each style on the individual product pages. 

You can cancel your order by sending us an email within 24 hours of purchase. For Ready-to-Ship items, cancellations are not possible once the order has been processed for dispatch.

For Custom-Made wigs, we start processing orders shortly after they are received, so cancellation requests must be made within 24 hours of purchase. After this period, unfortunately, we are unable to cancel your order.

Changes to your order can be made
within 24 hours of purchase. If you need to modify details such as length, color, or style, please contact us as soon as possible.

For Ready-to-Ship items, changes
may be limited once the order is processed for dispatch.

For Custom-Made wigs, changes
are easier to accommodate within the initial 24-hour window before production begins.

After this period, modifications may not be possible due to the advanced stages of order processing.

Yes, you can expedite your order.

Ready-to-Ship Wigs: These are dispatched within 3 business days and typically delivered within 5 business days, making them the fastest option available.

Custom Orders: If you need your custom wig sooner than the estimated time, please contact us to request expedited processing. We may be able to prioritize your order for a rush fee of $20. However, please note that rush orders are not available for micro Senegalese twists or micro braids, as these styles require weeks to complete due to their intricate craftsmanship

A well-maintained braided wig can last anywhere from 3 to 4 years or even longer, depending on how often you wear it and how you care for it. Proper care includes gently detangling, storing it on a wig stand, and using wig-friendly products. With expert craftsmanship and high-quality materials, our braided wigs are designed for durability, allowing you to enjoy its beauty for an extended period!

Please take a few minutes to read this complete guide how to maintain your braided wigs.

For the best longevity and appearance of your wig, proper maintenance is key. Please refer to our detailed blog post on How to Maintain Braided Wigs: A Complete Guide for comprehensive guidelines. This blog post covers:

Washing: Step-by-step instructions for cleaning your wig to keep it fresh and vibrant

Storing: Tips for storing your wig to prevent damage and preserve its shape

General Maintenance: Best practices for everyday care to ensure your wig remains in excellent condition.

By following these guidelines, you'll ensure your wig stays looking beautiful and lasts for years to come.

We do not recommend dyeing your braided wig because the braids are made using Kanekalon synthetic fibers which does not absorb traditional hair dye like natural hair. Attempting to dye the wig could damage the fibers.

If you want a new color, it’s best to purchase a wig in the desired shade. However, you can experiment with temporary color sprays or accessories to switch up the look without causing harm!

Styling your braided wig is both fun and versatile, and the options available to you depend on the lace material you’ve chosen. Different lace types offer varying levels of styling flexibility, so understanding your lace material can help you make the most of your wig.

For detailed information on how to
style your braided wig according to the lace material, please read our comprehensive guide on Braided Wigs Lace Guide. This post includes:

Styling Flexibility: Insights on how different lace materials (such as lace closures, frontals, and full lace) impact your styling options.

Techniques and Tips: Practical advice on how to achieve various looks with your braided wig, whether you prefer a natural, everyday style or a more elaborate, glamorous appearance.

With the right information and care, you can easily achieve the perfect style for any occasion.

Yes, UniqueBraidedWigs is legitimate business registered in the United Kingdom and trademarked with the United States Patent and Trademark Office (USPTO). We are dedicated to providing high-quality, handcrafted braided wigs. In operation since 2017, our commitment to excellence and customer satisfaction has earned us glowing reviews from customers worldwide reflecting our dedication to authenticity and reliability. Read our story here.

We take pride in offering a secure shopping experience on our website, where customers can browse, customize, and purchase with confidence. We also prioritize transparency, clear communication, and excellent customer service, ensuring a trustworthy and reliable experience for every order.

If you'd like to add customizations to your order that aren't available on the order page, such as a specific length, color, or style alteration, simply include the details in the order notes at checkout.

If we need further clarification, we will reach out to you via email to ensure your wig is crafted exactly to your specifications. Alternatively, you can also contact us directly before placing your order to discuss your customizations in detail. We're always happy to accommodate your unique requests.

Yes, you can customize the length of your braided wig. Here’s how it works:

Custom Orders: For custom-made wigs, you have the option to specify the exact length you desire. Simply provide your preferred length details when placing your order.

For more guidance please read this post on How to Select the Appropriate Length for Your Braided Wig: A Comprehensive Guide

Order Notes: Include your desired length in the order notes at checkout.

Consultation: If you're unsure about the length or need advice, feel free to reach out to us before placing your order. We can
help you choose the best length based on your preferences and needs.

We aim to provide a personalized
experience to ensure your wig meets your exact specifications. If you have any questions or need assistance with customization, don’t hesitate to get in touch with us.

The lace material used in your braided wig significantly affects both the appearance and styling flexibility. Choosing the right lace is key to achieving the look you want, so it's important to understand your preferences and styling goals before placing your order.

Each lace option offers different
levels of breathability, durability, and natural appearance. To help you make an informed decision, please refer to our blog post on the types of laces used for braided wigs, where we explain the characteristics of each type of lace and what to expect with your selection.

Our wigs are crafted with standard density to ensure comfortable wear throughout the day without feeling too heavy. However, if you're new to braided wigs, it's natural to have concerns about weight.

For more information on wig density and lightweight options, please read our detailed post where we discuss wig density and offer recommendations for those looking for a lighter feel while still enjoying a full, natural look.

We offer different cap sizes depending on the type of wig you choose:

Full Lace Wigs: Available in five cap sizes:

Extra Small (20 inches)

Small (21 inches)

Medium (22 inches - default option, as it fits most people)

Large (23.5 inches)

Extra Large (25 inches)

To get the perfect fit, please refer to our blog post on how to measure the circumference of your head for accurate sizing.

Lace Front and Closure Wigs: These wigs come in one size as they are constructed with breathable mesh cap and adjustable elastic band, ensuring a snug and adjustable fit around the head.

To measure your head size for a braided wig, follow these simple steps detailed on this blog post how to measure your head for the right cap size. For full lace wigs, you can choose from extra small, small, medium, large, or extra large.

For Lace Front and Closure wigs - these come with an adjustable elastic band for a snug fit.

The key differences between Micro
Senegalese Twists and Micro Box Braids lie in their styling techniques,
appearance, and texture. Please read this post to learn the key differences between these two styles and to help you make an informed decision on which style
to go for.

Both styles are beautiful, intricate
and time-consuming (takes weeks to craft), but each offers a distinct look that can suit different personal preferences.

Yes, you can wear your braided wig
daily! Braided wigs are designed to be durable and comfortable for regular wear. However, to keep your wig looking fresh and long-lasting, it is important to follow these tips for daily wear:

Moisturize Regularly: Lightly spritz your wig with a water-based leave-in conditioner or oil mist to keep the braids hydrated and reduce frizz.

Clean and Freshen: Depending on how often you wear it, clean the wig regularly to remove sweat and product buildup. Be sure to let it air dry fully after washing.

Alternate Wigs: If possible, alternate between wigs to give each unit a break, allowing them to last longer.

By taking these steps, you can enjoy your braided wig daily while maintaining its beauty and quality.

Installing your wig correctly is crucial to achieving a natural, flawless look. Here's a quick guide on how to install your wig.

Lace Closure Wigs:

Lace closure wigs are the easiest to install and typically a "wear and go" unit. This means minimal time and effort. You should be ready in under a minute:

Prepare your hair by braiding or slicking it down with a wig cap.

Place the wig on your head, ensuring the closure lace sits flat at the hairline.

Adjust the fit with the adjustable straps at the back for a snug, secure hold.

Style as desired.

Lace Front and Full Lace Wigs:

Lace front and full lace wigs require a bit more time to install. Here’s how:

Prepare your hair: Secure your natural hair under a wig cap or braid it down.

Position the wig: Place it on your head and adjust the lace so it aligns with your natural hairline.

Trim the lace: Cut the lace carefully around your hairline. Be sure to leave a little extra to blend into your skin.

Secure the lace: Use adhesive or wig glue along the hairline. Press down the lace gently to secure it.

Melt the lace: Use a blow dryer on a cool setting to set the lace for a seamless look.

Style: Once secured, style your wig as desired.

For detailed steps with a video guide, please refer to the video tutorial in this post to help you through the process.

Selecting the appropriate length for your wig is an important decision, especially for our length-conscious queens.

To ensure you choose a length that complements your style and daily needs, please check out this post for a comprehensive guide on understanding our wig lengths and how to select the best option for yourself.

This guide will help you visualize how different lengths look when worn and how they align with your personal style and preference.

Ready-to-Ship Wigs: For our ready to-ship wigs, the color options are pre-selected and limited to what is available in our current inventory. You can choose from these available colors to find the one that best suits your style. Each color option is carefully curated to provide a range of popular and versatile shades.

Custom-Made Wigs: When it comes to custom-made wigs, you have the flexibility to choose any color or combination of colors. To assist you in making your selection, we provide a color chart in the product descriptions. This chart displays the available colors, allowing you to customize your wig to your exact preferences.

If you have a specific color in mind
that is not listed on the chart, please feel free to contact us. We’re here to help and will do our best to accommodate your unique color requests. Whether you’re looking for a single tone or a custom blend, our team is dedicated to bringing your vision to life.

Yes, you can cut the lace yourself, and it’s often a necessary step to ensure a natural and customized fit. Here’s how to do it properly:

Prepare Your Wig: Place the wig on a wig stand o mannequin head to ensure stability and a clear view of the lace area.

Trim the Excess Lace: Using sharp, small scissors, carefully trim the excess lace around the hairline. Make small, gradual cuts rather than large ones to avoid accidentally cutting into the hairline.

Follow the Hairline: Cut the lace as close to the hairline as possible without cutting the hair. Try to follow the natural curve of your hairline for a more realistic look.

Check for Symmetry: After cutting, check that the lace is evenly trimmed and that the wig fits comfortably.

Test Fit: Try on the wig to ensure the lace is cut appropriately and that it sits comfortably around your hairline.

Tips

Use Proper Tools: Invest in high-quality, sharp scissors or a lace cutting tool for precision.

Avoid Cutting Too Close: Be cautious not to cut too close to the hairline to prevent the lace from becoming visible.

Properly cutting the lace helps create a natural look and ensures the wig fits comfortably and securely.

Choosing the right lace material for daily wear depends on your needs for convenience, styling flexibility, and time available. Please read this post for detailed explanation and recommendations.